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Forge your own path: a conversation with Joann Michalik

Q. Tell us about your role. What approach do you take to helping businesses deploy advanced technologies and process improvements?

As Smart Building Practice Co-Leader, I need to be on the forefront of the industry. The role is a combination of leading a team of industry leaders and practitioners while creating the next generation of offerings for clients. At Deloitte, we try to be at the forefront of an issue, so gathering insights from our team, and developing the solution that will bring value to our clients is key. But consulting is more than the next solution – it is about trust in your service provider. My approach is to build relationships and trust over time by bringing the best of the firm, delivering value, and truly partnering with clients.

Last year I had the honor of interviewing over 12 CTOs and visiting 10 Department of Energy National Labs for a survey about “Advanced Technologies in Manufacturing.” This study highlighted what was working and not working in U.S. Manufacturing. The thought leadership provides value to my clients, well beyond any assignment. Instead of coming to me with an assignment, my clients now came to me for insights which led to assignments they had not considered.

The insights developed through these research efforts help business leaders ascertain advanced technologies critical to future competitiveness, and demonstrate the benefits of deploying such technologies. The insights can be used for businesses to see where they are on the maturity curve relative to others and to consider adoption and implementation of enabling technologies that make the most sense for the organization.

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